Appointment Admin Features

Appointment Admin provides more features for less than half the cost than other appointment notification & confirmation systems. The complete list of features & options is truly staggering.

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System Highlights

  • Includes special features and options important to health related professionals
  • Saves you time & money by automatically sending your patients appointment notifications & reminders
  • Can send email & mobile messages from your current appointment program in your office
  • Web-based cloud technology that can be accessed 24/7 by any Internet connected computer, e-tablet or mobile phone
  • Privacy protected by PIPEDA & HIPAA and on Canadian servers not subject to the USA Patriot Act
  • Appointment requests, confirmation & cancellation highlights immediately shown after login
  • System dashboard contains a quick patient search, booking calendar and important status messages
  • Scheduling calendar searchable by appointment status, date range or, a given patient's appointments
  • A specific note can be added for each appointment that patients can see in message notifications & online history
  • Actual appointment duration times can be tracked if patients click a Check-In button on an iPad/ e-tablet in your reception area
  • Reports provide detailed analysis of appointments, notifications, confirmations, patient usage, etc
  • All data and login accounts are protected with industry certified SSL security
  • Available even when your office is closed at night and on weekends & holidays
  • There's no software to buy, install or maintain
  • All paid plans do not display any advertising to our or other companies

Patient Highlights

  • Patients can receive notifications & reminders anywhere and the way they prefer: online, email or mobile SMS message
  • Patients can quickly confirm appointments just by clicking a confirmation link in your messages
  • Patients can check their appointments online 24/7, at their own convenience and, without taking up your time
  • Family messages mean parents/bill-to users only receive a single message for all children with appointments on the same day
  • Patients can receive an optional SMS alert a few hours before their appointment time which, really helps busy people avoid no-shows
  • Patients only receive a single message if they have several appointments on the same day
  • Patients can opt-out of specific email & mobile SMS messages rather than opting out of everything from frustration
  • Patients can confirm multiple appointments in a single message
  • Online patient account includes a customizable Frequently Asked Questions page to help your patients
  • Patients can click a link to add appointments to their own calendars (google, outlook, mobile, etc)
  • Patients can see a google map with directions to your office after confirming appointments
  • Patients can change and/or retrieve their password themself at any time
  • Patients can receive notifications to multiple email addresses
  • A single email address can be used for multiple people in a family
  • Patients can send referrals to other people about your business
  • Patients can submit your feedback form online at any time

Scheduling Highlights

  • Booking calendar fully supports multiple offices and separate doctor & employee schedules
  • Appointment scheduler ensures that only non-booked times within your office hours can be selected by patients
  • The Appointment Scheduler widget can be inserted into your own website or facebook page (and we'll even do this for you)
  • Automatic data transfer from your current appointment management program in your office
  • 2-way Calendar Sync of all, or a single employee's, appointments with Google, Outlook and Mobile calendars
  • You can specify whether patients can book, change, cancel appointments online or just send you requests
  • Scheduling calendar allows you to set your normal working days/ hours for each office
  • Scheduling calendar also allows different working schedules to be set for each employee
  • You can specify how many hours prior notice is required before appointments can be booked
  • If cancellations permitted, you specify whether patients must select an alternate time
  • You can specify how many hours prior notice is required before appointments can be cancelled
  • You can specify whether patients can choose a specific office when they request appointments
  • You can specify whether patients can choose a specific employee when they request appointments
  • You can specify whether patients can submit comments when they confirm appointments
  • You can set the maximum unbooked time periods between appointments
  • Existing appointments can be manually imported or entered online
  • The entire system can be integrated into your website (dedicated plan)

Communication Highlights

  • You can send & edit pre-designed messages as well as, create entirely new ones for your specific needs
  • Several reminders can be sent for each appointment & patients can even request a mobile SMS alert a few hours before their appointment
  • The system can group messages so only one email or mobile SMS is sent when patients have several appointments in one day
  • The system lets you know when patients have received, opened and confirmed appointment notifications & reminders
  • You can also create newsletters & feedback surveys and send these out at a scheduled time or repeating frequency
  • You can enter a specific note for each appointment that patients can see in all message notifications & their online appointment history
  • You can specify whether patients are opted in or out by default for each message type and, then they can revise this when they get a message
  • You can specify whether patients can sign-up for mailing lists & waiting lists that you create
  • You can review the message log to see when messages have been sent for specific appointments or patients
  • You can specify whether to be notified when patients change their online contact information
  • You can specify whether to be notified when feedback surveys are submitted
  • You can test whether mobile numbers are valid & find correct email addresses for ones that fail with send errors
  • You can manually re-send any email, mobile SMS message, or account password to any patient, at any time

Customization Highlights

  • Email & mobile SMS notifications can be customized with your own messages, graphics and business branding
  • Patient account website pages can be easily customized with your own logos, graphics and business branding
  • You can select from several quality pre-designed templates for your custom email & website account pages
  • You can include graphic links to other organizations related to your specific business profession
  • Your emails & account pages can include graphic links to your own website & social media pages such as facebook
  • You can specify the Procedure names & descriptions displayed in the appointment scheduler
  • You can specify the estimated time usually required for each Procedure so patients know this before hand
  • You can specify whether employee names, photos, descriptions are displayed in the appointment scheduler
  • You can specify the term used to refer to your Procedures; for example, treatments, procedures, etc
  • You can specify the term used to refer to your employees; for example, doctors, hygienists, assistants, etc
  • You can specify the term used to refer to your clients; for example, patients, customers, users, etc
  • You can specify whether patients must supply their birth date when new online accounts are created
  • You can specify different email addresses to receive appointment requests, billing and status reports

Support Highlights

  • Help information wizards provide context sensitive topics related to each administration page
  • Technical support tickets can be posted to the help desk 24/7
  • Personalized support is also available by email and telephone
  • In-office assistance & training also available in GTA if needed
  • Online demonstration accounts allow you to see how all parts of the system work
  • We provide free setup, data transfer installation and software upgrades
  • You get a 30-day, no-obligation free trial without even entering your credit card
  • Several access plans are available plus a totally FREE account
  • You can switch or cancel access plans at any time and without penalty
  • You can also buy SMS credits at any time, if needed
  • We also provide referral and promotion credit discounts
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